Tutorial: How to fix the PS4’s disc-eject problem (UPDATED 13.06.16)

I’ve had a PS4 since June this year and I love almost everything about it. However, about a month in, it started ejecting discs on its own, especially in sleep mode, which is really annoying because my PS4 sits in my room where I like to sleep at night! I experimented with many different ideas I saw on the internet and they all had varying degrees of success for different people, but I finally found a strange but effective solution that has prevented my PS4 from randomly ejecting a disc for nearly two months. I’ll go through all of these potential solutions in the rough order you should try them, but feel free to scroll to the bottom for the solution that finally worked for me.

First off, why does the PS4 randomly eject discs?
I’m not sure it’s the exact same reason for everyone, but it all comes down to the capacitive buttons on the front of the PS4. They’re known to be overly sensitive, so much so that some have reported that even blowing on them causes them to go off! From personal experience, mine seem to go off more when I turn on the air-conditioning. Maybe the change in moisture makes them more sensitive to the dust on nearby surfaces. But basically, the common thread to most people’s solutions is to keep things from triggering the eject button.

UPDATE 13.06.16: In the months since this article was published, I have still been experiencing intermettent disc-ejects even after using solutions 1 through 4 below. But today I came across a YouTube video with a fix that I believe should be permanent. It will VOID your PS4’s warranty, but it seems to be extremely effective. It disables the eject button, meaning that you’ll have to use the system’s menus to eject discs. My advice is to go through some of the simpler, safer methods before trying Solution 5 down below.

The official PlayStation-sanctioned solution:
The ultimate official solution from Sony is to contact them and get your console serviced or replaced. It will require time, money, and some hassle, but it is the safest and most surefire way to fix the eject problem. Just keep it in mind if nothing else works.

Solution 1: Get rid of built-up static:
This solution is courtesy of PlayStation themselves. I didn’t find it to work for very long, but it’s easy to try, so do this before anything else.

  1. Hold the Power button until it beeps twice.
  2. Wait until all lights are off.
  3. Unplug your console and leave it be for a few minutes.

It’s that simple. In theory this should get rid of any static build-up on your console that could be causing the eject button to go off. But it doesn’t stop static from building up again, so don’t be surprised if this isn’t a permanent fix.

Solution 2: Elevate your PS4 slightly:
Of course, I don’t mean just putting it on a table. I mean putting things on the four corners of the base so that the eject button (and rubber feet if you didn’t rip those off) is further from any surfaces that could carry residual charge. You can use pennies, or foam pads, or any other things that you have four of. I folded paper and Scotch-taped them to my console.

Solution 2b: Turn your PS4 upside-down:
Just flip your console over. If you want to protect the glossy surface on the top of the unit, you can stick some paper or rubber or whatever between it and the table. Like in the previous solution but on the top instead. Standing the PS4 vertically should work the same, provided there is nothing beside the PS4. In essence, get the eject button as far away as possible from anything that could cause it to go off. This includes charging devices via the USB ports in rest mode. It’s kind of unavoidable to need to charge your controller while playing, but try not to leave things attached. I found that it would still go off sometimes if I had my phone or whatnot charging through the PS4’s USB ports.

Solution 3: Tighten the manual disc-eject screw:
There’s a screw in the PS4 you can use to manually eject a disc if for some reason all other methods of ejecting don’t work. The trouble is that if the screw is too loose, the PS4 could interpret it as wanting to eject a disc all the time, causing unexpected eject issues. In other words, follow this step-by-step guide from PlayStation Support except tighten instead of loosen.

  1. Remove the glossy cover of your PS4 by sliding forward a little (a quarter-inch or so) then lifting up carefully. The PS4 logo should be right-side-up. (But be careful! If it doesn’t give straightaway, you probably shouldn’t be pushing it that way!)
  2. Find a lone vent with a little black screw. Insert a Phillips screwdriver and turn clockwise a little. It’s not going to be really tight, just tighter. See photo below, courtesy of PlayStationLifeStyle.net.
  3. Put everything back together by first placing the glossy panel then sliding it it gently.

ps4discfix5

For me, this would solve the problem for a couple days before it all started again. But some have found this to be a permanent solution, and it doesn’t damage your console in any way, so give it a go.

Solution 4: Remove the rubber foot near the eject button:
The PS4 is supported by a couple of little rubber feet, one of which is really close to the eject button. If it ever gets loose or shifts around a little, it can touch the eject button, causing problems. You can try to shift it back a little, or just pull it out like I did. Either way, it’s likely to be a PERMANENT modification to your system. It’s not a major thing for most people, but proceed at own risk. Anyway, it didn’t work for me, so it may not even be worth it to try.

Solution 5: ***THE DEFINITIVE SOLUTION***
In case you didn’t see my disclaimer above, I’d like to reiterate that this solution will VOID your PS4’s warranty. With that out of the way, let’s get started.

  1. You’ll need to open the bottom of your PS4. To do this, you have to remove some stickers that cover the three screws pictured below. After that, remove the screws using a screwdriver with a size 9 Torx bit. (I got around this with a small flathead, but you risk stripping the screw this way.)Three Screws
  2. Pop open the cover and locate a little gold contact.Gold ContactWhen you press the eject button, current is passed through some metal plating, triggering this contact. Of course, debris anywhere along this chain can also cause a disc-eject, so we need to deal with the problem at the root, which is the little gold contact.
  3. Disable the contact either by scratching it with a knife, or by covering it with insulating tape.Black TapeThe YouTube video I referenced at the start of the article recommended scratching the contact to make it less sensitive, but I didn’t like the idea of that so I just put some PVC tape on it instead. This blocks off current between any metal plating and the gold contact, meaning your eject button is now useless. Hooray!
  4. Pop the cover back on and replace the screws.

Did we manage to solve your PS4’s eject problem? If so, which solution worked for you? If something else worked that isn’t in the article, tell us in the comments and I’ll add it to the list!

If you’re done here, be sure to check out the rest of Kantaloupe’s videogame reviews and articles!

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